apple macbook 13.3, the keyboard and mouse pad not working

December 13, 2013 at 16:52:29
Specs: Windows 7
Apple mac book 13.3 keyboard and mouse not working, everything else is fine, in fact I changed the complete upper cover with the keyboard and mouse, but still the same, The cursor is stuck at the top right hand corner, and thats it, I have tried but it does not respond.
Any help will be highly appreciated.

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December 13, 2013 at 17:20:23
Mmm.... This seems to be a not uncommon issue... I dun a trawl in google using the string/search term:

macbook pro keyboard and touchpad not working

- and there are quite a few hits about it.

This one caught my eye, and at least worth a look-see? And also perhaps do a similar google trawl using the above string, to get more ideas?

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December 18, 2013 at 11:32:44
Thank you trvir, I have gone to the suggested site, but it seems there is no cure for for problem, do you have any more suggestions, I'll be very grateful for any further help.
Thank you

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December 18, 2013 at 13:13:57
mmm - that's odd… I posted a reply here to your last message and it didn't register/arrive?

Regretably I don't have any other ideas at this time; but will try to contact a techie friend at Apple and see what he may be able suggest… It may take a few days though.

Also have you been in touch with Apple support as well? As I say this problem is not unique to you.

Will post back when I have more to suggest...

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December 19, 2013 at 14:22:46
Thanks, no I did not contact Apple support because its out of warranty. thank you

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December 19, 2013 at 15:08:21
They will still support you to a degree - even over the phone. And even better - if you go into an Apple store (the stores with the big showroom and techie types towards the back), they "will" help you. You may have to go in and wait a wee while; possibly even have to go in, book a set time etc. and then they can/will see what ails… Take your laptop with you of course whenever you go there.

A dedicated time may actually be better - if there is no-one freely around at the level you may need… "Most" of the floor staff are a little less technically trained than the "gurus etc." at the back counter area. But some of them "are" very tech minded/well trained, well versed too (at levels similar to the "gurus" etc…), and merely covering the floor/store-front at the time...

If per chance you do get to see Apple techies, and there is resolution then - please post back here with what it was… Useful info. for future reference, and to help others who may chance upon here seeking help for a similar problem?

As I say I will try to contact an Apple chum and see what he can suggest may be up the creek. But in the meantime contact Apple…. as they will help - especially if you go to their stores.

Hang in there…!

(I have just emailed my friend at Apple - hopefully he will respond sooner than later…)

message edited by trvlr

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December 22, 2013 at 09:07:04
Haven't heard from my chum at Apple yet… But did drop into my local Apple store and had a word with one their techies…

He suggests you try a PRAM reset which done as in this link…

You "will": need an external/plug-in keyboard (usb obviously).

Ensure system is powered down fully; plug in the keyboard and then follow the instructions as above.

You may need to do the reset 3-4 times overall, rather than just once...

He also does suggest you drop into an Apple store too; as an ad-hoc (wait as in a doctor's surgery etc - with no appointment) visit may suffice to help resolve it all… Otherwise book an appointment with Apple as that may allow a little more time/input.

Also if you search via google using the words/string:

macbook reset pram

you will find a lot more information about this routine.

And if you use the words:

keyboard mouse frozen macbook reset PRAM

you will very likely get the above link - and others that discuss your situation variously - e.g.

Suggest you have a read and try the PRAM routine?

Once you press the power on button you have to get the PRAM command entered - before the grey screen arrives…

If things don't resolve… then definitely go talk to Apple and take the laptop with you of course.

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