Alienware M11x R2 screen frame

May 9, 2012 at 14:20:56
Specs: Win xp SP3, pentium 4 3ghz HT
Hi Guys
A relative gave me his daughter Alienware M11x R2 to fix it. His daughter lied to him, she said that short circuit cause the screws(and screw holders) holding the display to drop(as u can see in both pictures). I told him the truth that the laptop was dropped and they attempted to put the glue but it failed.

There a total of 3 screws(and screw holders) that hold the display in each side and both of them are badly damaged.
The only option i see now is to replace the whole back frame but i don't know if can get the whole frame spare from the DELL dealer, is it possible?
Do you see any other way of fixing it?

Picture 1 - Badly damaged screw holders(red), good holders(blue). The bad holders should look like good(blue) holders.

Picture 2 - Badly damaged holders in both sides

The system is working fine.

You know the real meaning of peace only if you have been through the war.

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May 9, 2012 at 15:17:28
Found some info about M11x R2 problem & it is a common problem.
I don't see a reason to lie if the hinge came off by itself, i think she is hiding something.
I remember her father said something about warranty, do u think DELL will agree to repair it(new screen) if they see the glue?

Also does DELL warranty apply worldwide? the laptop was bought in Arab country.
You know the real meaning of peace only if you have been through the war.

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May 10, 2012 at 04:33:40
The article says it will fix it regardless of warranty and worldwide. You should contact Dell.

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