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Subject: Active Fax Brooktrout fax board

Original Message
Name: Veracity
Date: February 8, 2008 at 06:28:28 Pacific
Subject: Active Fax Brooktrout fax board
OS: Win Server 2000
CPU/Ram: 1G
Comment:
Active Fax application and Brooktrout TR1034 fax board

I am using a Brooktrout TR1034 8 line fax board, I can dial using the Brooktrout diagnostics software, but when I try to send a fax it is telling me that the channel is not in connected state. Connection error (Code 2004 = Misc error: Channel not in connected
> state.)


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Response Number 1
Name: Tubesandwires
Date: February 8, 2008 at 11:59:00 Pacific
Subject: Active Fax Brooktrout fax board
Reply: (edit)
The card diagnostics probably don't test using the telephone line connection. The ones in the Modem Properties in Windows don't for sure - they merely test the card to see if it responds.

If you also have a DSL or ADSL high speed internet connection on the same telephone line, you must use a DSL/ADSL filter inline between your telephone line and any normal device that uses the same telephone line, and that includes the fax modem card.

Also, make sure the telephone line from the source is in the LINE port, not the PHONE port - sometimes a dial-up modem won't connect if it's connected to the PHONE port.

If you're sure both of those things are correct and it still won't connect, you probably have an IRQ conflict problem. That may or may not be apparent in Device Manager or System Information.

Is this card PCI or PCI-E?
According to info I found it could be either.

If it's PCI.....
DO NOT use the last PCI slot on the end closest to the center of the mboard for any card, unless you have no other choice - that slot is forced to share the same IRQ as your video and doing that often causes problems.
If you have no other choice because all PCI slots have cards in them, try switching which card is in which slot.

Or if you have spare PCI slots, try the card in another PCI slot.

The PCI slot next to a PCI-E slot sometimes shares its Interrupt with the PCI-E slot - you can use a card in one or the other slot, but not both. You can usually find out if that is your case in your mboard manual.


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