Acer laptop Synaptics touchpad cursor freezes

October 25, 2010 at 13:24:42
Specs: Windows 7, Core i-5 430M / 4GB

I just returned an Acer TimelineX 5820T laptop because there was a strange, very irritating problem with the touch-pad. After some random period of time (but at least every couple of minutes) the cursor would freeze, and would only un-freeze if I took my finger off and placed it back on the touch-pad, when it would resume its movement. There were a couple of other irritating things about it, which were somewhat improved (but not completely) by fiddling with the Synaptics settings.

When returning the machine, I had a quick go on one of the display models (not exactly the same laptop, but the same chassis and, I suspect, the same touch-pad drivers) - and it did EXACTLY THE SAME THING!! When I asked one of the staff in there, he said "It's faulty". I said, yes, but do you think it's a hardware thing, or some problem with the drivers? And he said, "It's faulty - does it look right to you?!" So, not very helpful.

I'm just wondering if anyone else has experienced this particular problem, and if so what solutions there might be. I've found discussions on the net relating to quite similar issues, and some people suggest that the Vista drivers are better in this respect than the W7 ones. Could anyone corroborate that? And is it a simple matter to install the Vista drivers anyway?

On a related note, but really just by way of having a quick moan: my old laptop (again, Acer, but running XP) used to disable the touchpad automatically when you plugged in an external mouse, which was extremely useful, and which I assumed was a universal thing. But Synaptics seem to have gone backwards in this area, and now you have to fiddle around in settings each time you want to disable the touch-pad. Is it really so complicated to set up drivers for these things that behave... helpfully?!

Thanks in advance...


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#1
October 25, 2010 at 13:29:30

"When returning the machine" just wondering why you didn't get a different brand if they all had the same problem?

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#2
October 25, 2010 at 13:33:15

Good question. Unfortunately, I wanted something with decent battery life, which was reasonably powerful and portable, and which didn't have a ridiculous price-tag attached, and the TimelineX 5820T beats everything else I can find out there hands-down in all of those respects.

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#3
October 25, 2010 at 13:40:59

"the TimelineX 5820T beats everything else I can find out there hands-down in all of those respects."

but it still has defects, doesn't make sense to me, sorry...A lemon is always a lemon to me.

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#4
October 25, 2010 at 13:52:05

OK... well, thanks for your opinion on that! Trouble is, I can't find any other machine that meets my needs in general. So that's why I posted a question about this particular problem (which seems to be an aspect of the model(s) rather than just an individual glitch with the one I bought), in the hope that someone out there had a solution to it. No machine is going to be perfect; and when problems arise that might be solved by making use of other people's knowledge, that's what these forums are for, presumably... ?

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#5
October 25, 2010 at 13:54:19

"when problems arise that might be solved by making use of other people's knowledge, that's what these forums are for, presumably... ?"

Yes they are, but from I see in your post it is a hardware problem and defect on that certain machine...good luck with that ;-)

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#6
October 25, 2010 at 14:01:33

Thanks! When you say "that certain machine" do you mean the individual machine, or all machines of that model? It seems to me it's the latter, because it's too much of a coincidence, surely, that the display model in the store behaved in exactly the same way... ?

I'm sure I've already taken up too much of your time, but if you could clarify your view on that point it would be helpful!


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#7
October 25, 2010 at 14:04:43

no problem...maybe try other models of the acer and see if they too have that problem.

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