Acer Laptop gets really hot and the monitor has started roll

June 30, 2012 at 23:54:42
Specs: Windows 7
I purchased my Acer Aspire Laptop in 2009. Right after I bought it from the campus book store it startd getting hot on the bottom, not knowing that much about computers I just bought a cooling pad to put underneath it. Later the battery went dead and the power cord and the box in the middle of it has always felt hot. Recently the screen will allof a sudden start rolling with lines in it and I have to shut it off and turn it back on to stop the rolling lines. I called Acer and they said "to bad so sad". I feel like an idiot, any suggestions now that I have had it for 3 years, I should have realized something was wrong from the beginning. Your suggestions are more than appreciated.

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July 1, 2012 at 01:53:01
The GPU is probably overheating.
All chargers get hot when they charge a battery or they are powering the laptop.

What do you mean the battery is dead, have you tried taking out the battery then
turning the laptop on.

Have you tried cleaning the air vents or grills for air to flow?

What laptop do you have ( Acer -model number).

I am a hardware guy not a software guy but i try to help.

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July 1, 2012 at 02:17:18
Hi Lynn,

laptops and chargers can be warm/hot when in use. This is not necessarily incorrect, but it is important they are both positioned with good airflow.

The 'box' in the middle of the power cord can get hot.
This is the 'charger'. It is important it is used in a position which allows maximum airflow, as it is only this that keeps it cool.

If you look on the bottom of the 'box' are there 4 tiny feet.
It is my opinion these are of little use on a hard surface, let alone a soft one such as a carpet etc., perhaps then even dangerous.

Thus I add much higher stick-on rubber feet, and when possible hang the box entirely in air.

Try sucking out any dust from the laptop's cooling vents, using a suction type hoover (distant from the laptop) with a plastic hose and nozzle.

Does the laptop itself still get hot underneath and if so, does it feel hotter than another laptop?

Is this heat where the battery is located, which presumably is a replacement for the earlier one that failed.
Depending on how long you have had it, it may be worth considering replacing the battery.

Have you tried a laptop stand from a cheapo store such as The 99p Shop (in the UK).
The plastic one with 4 legs is good, but do not twist (only slide) the two adjustable legs, otherwise you will shear the small slide pin and then must superglue these legs at the correct length.
These stands lift up the laptop, creating a good cooling position.

It might help to look inside, or have someone more computer literate do this, in case there has been a build up of dust/fluff.

As a matter of interest, where are you located? I am in Hammersmith, West London.

Please advise back on progress.

Good Luck - Keep us posted.

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July 1, 2012 at 04:35:48
As stated the charger getting quite warm is normal.
The other problem should have been dealt with while it was under warranty and you could have brought it back to where you purchased it and/or returned it to the factory service center for repair or replacement.
You need to make sure that you are using the laptop only on a hard surface so that the vents on the bottom are not blocked. A laptop cooling pad does help, but most of them are also intended to be used on hard surfaces so their vents are also on the bottom.
You need to determine if the problem is really internal heat and then try fixing the problem. Install HWMonitor (software) to get the actual temperatures and post those back here. for more advice.
In the mean time, use a can of compressed air (purchased in a computer store or office supply store) to blow out any accumulated dust from all of the vents on your laptop and see if this lowers the temperatures any.

You have to be a little bit crazy to keep you from going insane.

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July 2, 2012 at 10:54:41
Hi Everyone,

Thanks so very much for all of your replys, they are appreciated! I have bought the can of spray dust cleaner to keep the dust cleared away. I have also boght a cooling pad a Gear Head where you can see the fans running. The system still shuts down quite a bit.Yes the charger has4 little plastic feet that I never knew was there before so I sat it on the wood floor so the air would flow as you suggested. The laptop I have is an Acer Aspire 5330 and as I said earlier I have had problems with it being hot from the beginning. What do you guys think about the lines on the monitor??? Hope to hear back soon and thanks again. Lynn

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July 2, 2012 at 15:51:13
Last time i had a rolly-screen it was an old CRT after i dropped it and screwed up the electron-gun inside it. sorry, no help just a unrelated interesting fact. Won't bother u no more.

Agreed, probably a GPU overheat. I had a heck of a time with a Nvidia card back in '01 when thee cooling fan died. Totally hanged for 15mins at atime. had to scrap it the heat killed the graphics processor. still no help, i know.

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July 2, 2012 at 20:54:57
As asked, check the internal temperatures with HWMonitor or Speedfan, both are free downloads, just Google them. I have used Speedfan longer but HWMonitor is easier to read. Both also show fan speeds and some other information, but the most important is to find out what is hot and by how much. Take readings as soon as the machine is turned on, after idling for 10 minutes, and after some harder usage, especially just before you expect it to do its 'tricks'. List all temps so we can see what the problem might be.

If it turns out that the temps are relatively within the normal range, then I would advise you to test your memory with Memtest via a bootable CD you can burn from the free ISO image you can download. If you get errors, retest with one stick of memory at a time to verify the problem stick. Replace as needed. The reason for also suspecting the memory is that your laptop probably uses some of your memory for your video memory so that it is possible that this is where your problem is if the temps are not the issue.

You have to be a little bit crazy to keep you from going insane.

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July 10, 2012 at 16:42:48
Hi Fingers,

How do I start the memory process in which you mentioned? You spoke of the Memtest and a cd plus an ISO. Is there any way that you could give me the step by step instructions on how to test this? Thanks for the help.

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July 10, 2012 at 19:35:35
Download this file:
it is the ISO image that you need to burn to a CD to make a bootable disk that you then boot your computer to. You do not just copy the file and burn it to a disk but burn it as an ISO image of the disk you want to make. Windows 7 should be able to do this directly for you. If you use other burning software you may have to search out the section that is intended to burn the ISO image to the disk (on Nero it is under "Back Up").

First however check the actual internal temperatures as above to make sure that the problem is still not in the temps.

You have to be a little bit crazy to keep you from going insane.

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