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acer flashing cursor at boot up

February 6, 2012 at 11:36:49
Specs: Windows vista home premium

acer flashing cursor at boot up. tried reinstall but hangs at press any key to load from dvd./cd. i can enter setup screen. alt /f10 not working

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#1
February 6, 2012 at 12:36:20

You have not told us enough - we have no idea whether you have a laptop or netbook, or a desktop computer.

Supply the specific model number and serial number.

If it's an Acer laptop or netbook

Where is the model number located on my notebook or netbook?
http://acer.custhelp.com/app/answer...

Where is the serial number located on my notebook or netbook? (part two)
http://acer.custhelp.com/app/answer...
.....

If it's an Acer desktop computer

Where is the model number located on my desktop?
http://acer.custhelp.com/app/answer...

Where is the serial number located on my desktop? (part two)
http://acer.custhelp.com/app/answer...
.........

If this is a laptop or netbook....

Have you, or is it possible someone else who had access to this computer...
- dropped it, or dropped anything on it, or otherwise exposed it to a physical jolt ?
- spilled liquid on it, or sprayed it with liquid, or exposed it to liquid such as rain ?

Since the computer last worked properly all the time, has there been a power failure event that happened while the AC adapter was plugged in ?

Those things are the most frequent reasons something inside the laptop has been damaged.
.......

"flashing cursor at boot up"
"i can enter setup screen."

I assume you mean you can get into the computer's bios Setup, and that you have normal video while booting BEFORE Windows is supposed to load, then you get a blinking cursor.

Was the hard drive originally connected to a different mboard ?

If yes.....

If you are trying to boot the computer from a Vista installation on a hard drive that had Windows installed on it when it was connected to a different mboard, if the hardware, primarily the main chipset, of the present mboard is more than a little different, it is common for Windows to NOT load normally in that situation, that can cause various symptoms, one of them being you get a blinking cursor top left of a black screen and nothing further happens.
You can fix that problem
- if you run a Vista equivalent to a "repair install" procedure - recommended.
- or - by installing Windows from scratch - NOT recommended.
....

In any case, test your hard drive that Windows was installed on before you do anything else.

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:
http://www.computing.net/windows95/...

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard
drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibility, on another computer if you need to.

E.g.
Seagate's Seatools will test (almost) any brand of hard drive.
Do the long test.
http://www.seagate.com/ww/v/index.j...

The bootable Dos versions of SeaTools can be used even if Windows is not working properly.

If the hard drive itself tests okay, any data problems found can be fixed, one way or
another.
.....

"tried reinstall but hangs at press any key to load from dvd./cd."

What do you mean by a reinstall ?
It's NOT wise to install Windows from scratch unless you absolutely have to. Reinstalling Windows is only the FIRST step of MANY you'll need to do to get Windows to fully recognize your mboard and it's devices and get Windows fully up to date, even if you don't care about losing your personal data that's already on the Windows partition.
If you have personal data on the partition Windows was installed on you don't want to lose, you should boot your computer from something such as a Linux CD or DVD or the Ultimate Boot CD that can read the data on the drive, and copy the personal data you don't want to lose to elsewhere, BEFORE you reinstall Windows, or try the Vista equivalent to a "repair install" procedure.

If you want to try a Vista equivalent to a "repair install" procedure, there IS a procedure for that, that will NOT delete the personal data that you already have on the partition Windows was installed on (if nothing goes wrong).
HOWEVER, it requires that you have the same type of Vista DVD - OEM, Retail, or Corporate; Home Premium or whatever version - 32 bit or 64 bit - and that the DVD has the same Windows SPx updates or no SP updates as on the Windows installation.

There are also Vista Recovery or Repair options you can access by booting the computer from the Vista DVD and following procedures, which will also NOT delete the personal data already on the partition Windows was installed on, rather than you reinstalling Windows from scratch.

Of course, the drive you insert the Vista DVD in MUST be able to read DVDs.

You must press a key while thye line "Press any key to boot from CD" or similar is still on the screen.

Try cleaning the laser lens on the drive.
- If you have a desktop computer, use a laser lens cleaning CD. If you don't have one, you should get one. They're available from most places that sells CDs and DVDs, or even some "dolar" stores have then for a buck or two.
- if you have a laptop or netbook computer, you have the option of ejecting the drive's tray, and when there is no disk on it, cleaning off the obvious laser lens with a tissue or a soft cloth.

"alt /f10 not working "

You haven't told us what Alt-F10 is supposed to do.
If it's supposed to start an Acer Recovery procedure, that is a bios feature included in the specific Acer bios version code and that also requires that certain data is on the hard drive and is not corrupted. If the data is not on the hard drive, or if it is but it's corrupted, the Acer Recovery program won't work.
E.g. that data may be on a second partition that brand name computers often have on the original brand name software installation. If that second partition has been deleted, or if the data on it has been deleted or altered in any way or has been corrupted, Acer's Recovery program cannot work.
............

Acer computers do not come with Recovery disks but you can often get them.

Pick your country.
http://www.acer.com/worldwide/selec...


I picked United States.

I chose
Support
Support Website

I chose this Top Answer
How do I reinstall the Operating System on my computer?
http://acer.custhelp.com/app/answer...

Click on the blue link for: Acer Recovery Media Order Form in this:

"If the ability to reinstall from the previous method is not available or fails, recovery of the Operating System will need to be from Recovery Media. If you do not have a set of Acer Recovery Media, you may purchase the set online from the Acer Recovery Media Order Form."

The Alt-F10 procedure make not work with your model.
....


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#2
February 7, 2012 at 10:06:14

Acer aspire 5612ZWLMi laptop

Serial number LXAXL0X0336511D8C11601

no liquids . do not know about dropage


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#3
February 7, 2012 at 11:01:54

That's helpful but you haven't commented about anything else I said.

Are you getting normal video while booting BEFORE Windows is supposed to load, then a blinking cursor on a black screen ?

Is the hard drive one that had Windows installed on it whe it was connected to a different laptop ?

If, NO, or in any case,

TEST the hard drive with something such as SeaTools and tell us what the result is.

If it passes the long test, your data problems can probably be fixed one way or another.

........

What happened to the Recovery Console?
What are the system recovery options in Windows Vista?

http://windows.microsoft.com/en-US/...
..........

" Acer aspire 5612ZWLMi laptop"

There is no Aspire 5612 Notebook model listed on the Acer web sites.

Review of 5612ZWLMi:
http://reviews.cnet.com/laptops/ace...

It's in the "....Aspire 5610 series..."

Look up the support for Notebook - Aspire - 5610

In the Document downloads it has the
User Guide (manual)

It's for the
Aspire 5680/5650/5630/5610/5610Z/3690 Series

Recovery procedure starts page 64 of the *.pdf

Doing the Acer Recovery procedure is a last resort.

It won't work if the data on the hard drive it requires is not there or has been altered or it's there but it's corrupted.


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