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Solved Acer Aspire M7200 Graphics Card and Second Life

February 6, 2013 at 01:30:13
Specs: Windows Vista Premium 64, 8Gb

Have similar problem to Sir Bordy (don't seem to be entering intended reply to his post as only have "discussion" option) Having purchased new HD monitor decided it was time to check drivers for the ATI Radeon HD4850, Microsoft "volunteered" to search and find updated drivers which it did and installed them. After the driver update Second Life refused to work stating graphic drivers were out of date. Went to ATI website and downloaded new Vista based software/driver package. Confused because the system now seems to show graphics card to be 3200 or software. Good HD television and flight simulator images but Second Life still giving driver error message.

Should I upgrade this graphics card and what are your recommendations


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#1
February 6, 2013 at 03:36:11
✔ Best Answer

When you've got a factory-built PC, or a laptop, you must only install system drivers which you've downloaded from that manufacturer's website. Never download them from the device manufacturer because they will not be the correct ones.

And don't let Microsoft search for them either, go directly to your laptop manufacturer's localised website and download them yourself for that laptop model. If the previous driver was working okay, there was no need to update it anyway. Updating drivers is not compulsory, but you've added to the problem by downloading it from the wrong website.

What you should do now:

Go into Device Manager.
Double-click the ATI Radeon device under "Display Adapters".
Click the Driver tab.
Click "Roll Back Driver".

In future, download drivers from Acer only. But do not update any of them unless it's necessary (eg to fix a specific problem).


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#2
February 6, 2013 at 04:48:20

Phil - many, many thanks for your prompt reply and advice that has resolved the problem. Wondered who had put a HD3200 driver in the system for a HD4850 one. Rolled back the HD3200 as you suggested and a quick message popped up along the lines of removing incompatible driver. The HD4850 one was a Vista upgrade from ATI/AMD. Second Life is now happy!

If it is working OK in all other areas will keep the ATI/AMD in place but if there are problems see what I can download from Acer.

Superb help and answer - thanks once again.


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#3
February 6, 2013 at 07:07:16

Never download them from the device manufacturer because they will not be the correct ones.
This is not 100% true, device manufacture always have the latest drivers for their devices.
If the previous driver was working okay, there was no need to update it anyway.
Graphics driver needs to be updated regularly because of performance improvement.

Uninstall the the video card driver and restart the system and install this driver
http://support.amd.com/us/gpudownlo...

You know the real meaning of peace only if you have been through the war.


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#4
February 6, 2013 at 09:48:45

Thanks Kuwese......

I had in fact selected and installed the driver given in your link because it was headed "Windows Vista - 64-Bit Edition; Windows 7 - 64-Bit Edition; Windows 8 - 64-Bit Edition " and applied to my particular card.

When I got onto Second Life there was a tremendous amount of pink colouration.

Resolved this in Linden's own viewer by setting the RenderMaxTextureIndex to zero. The alternative view Firefox remains pink at the moment.


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