Acer aspire laptop will not boot after it fell off the bed

Acer / Aspire e5-521
October 7, 2016 at 04:56:19
Specs: Windows 10, AMD E2-6110
I fell asleep with my laptop on my bed and in the morning I found it on the floor open. It didn't seem to receive any external damage at all, though every program froze up. Thinking that it would help, I turned it off and turned it back on. Now it won't boot past the acer logo. It gets to the green acer logo and just stays like that. Can someone please help? This is the only laptop I have and will have fir a while.

See More: Acer aspire laptop will not boot after it fell off the bed

Reply ↓  Report •

October 7, 2016 at 06:58:09
A slim chance but worth a try:
Remove the battery and press the on button a couple of times. Then reinstall the battery and try booting it again.

Next try:
Tap F8 key repeatedly after starting to access advanced boot options. If it comes up try any of these (in order if available):
Last Good Configuration
System Restore
Safe Boot, then System Restore from there

Next try:
Remove battery, open memory compartment and pop out the memory sticks, clean contacts on sticks with a clean soft pencil eraser, remove remains and pop in and out a couple of times. Replace cover and battery and try starting.

Next try:
Open the hard drive access and unplug and plug in hard drive connector. Replace cover and battery and try again.

You have to be a little bit crazy to keep you from going insane.

Reply ↓  Report •

October 7, 2016 at 10:37:41
I tried all of these but the memory one, I couldn't quite locate the memory sticks you mentioned, I'm not the brightest person as you can tell. Are there any specific guides on removing the "memory sticks"?
Pressing f8 did nothing at all, so I'm assuming the problem is a bit worse than I first thought?

message edited by RedHairedDude

Reply ↓  Report •

October 7, 2016 at 14:03:41
This Youtube video shows how to access RAM; it's not as straightforward as once was on an Acer... But the video does show how...

Reply ↓  Report •

Related Solutions

October 7, 2016 at 21:14:21
If memory sticks didn't fix it. Take the HDD to another pc and plug it in to see if it is initiating. If it does or does not will give you which direction to take, PC vs HDD.

I don't need to be right, but I am never wrong.

Reply ↓  Report •

October 9, 2016 at 02:03:01
The main casualty when a laptop falls or is dropped is the hard drive.
The shock causes the read/write heads to crash against the platters, damaging both in the process.

I'd hazard a guess that the hard drive needs replacing.

You can test it with SeaTools for DOS on a bootable CD:

It will test any make of hard drive, not just Seagate ones.

message edited by phil22

Reply ↓  Report •

Ask Question