|Okay so my boyfriend's computer is a mini gateway laptop(with lowest level of windows 7) and it's been having alot of problems.|
First, when you type too fast the keys dont register some letters and sometimes the backspace wouldnt work. he was also getting pop-ups faking a virus scan saying that he had hundreds of viruses and it asked if he wanted them removed. i allways told him to exit asap.
Now when you turn it on a gray screen with black squiggles that change and move slowly cover the screen and makes it impossible to central+alt+delete or do absolutely anything with the screen. Yet the computer's adio is still normal with the intro "gateway" ring that comes on anytime you turn it on and the adio tutorial starts playing if you press too many buttons at once but you still see no signs of normalcy on the screen. I know its a virus because for the first week he had it it had to protection and he was going on sites that were filled with threats.
Should we send it back? is there anything we can do? What kind of virus is this? please help?