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2nd CDRW, drawer won't open either
Name: itek4u Date: August 24, 2004 at 13:10:33 Pacific OS: XP home CPU/Ram: Unknown
Comment:
Description: Compaq Presario 5320US, XP home edition, using Compaq 12X Ide CDRW drive. This user complained that the cdrw drawer will not open and that the front led light stays on.
I checked the drive and the drawer is indeed jammed firmly inside the drive and it refuses to open. It does not have a pin hole to open it. The led stays on, and XP does not see it anymore.
I replaced the drive with a new identical cdrw drive, checked to see if it worked and left on my merry way. Well, the very next day, the user called and said this drive is doing the exact same thing as the other drive. Any ideas what is happening here?
Name: ham30 Date: August 24, 2004 at 15:10:11 Pacific
Reply:
The light staying on is `usually' an indication that the signal cable has been installed upside down.
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Response Number 2
Name: Kurt S Date: August 24, 2004 at 15:15:17 Pacific
Reply:
The light staying on with the cable reversed is for floppies not for CD devices. The light staying on for CD drives is usually an indication that there is a disc in the drive.
Ask the client what they are doing when the drive fails. Is it reading a disc, does it happen after they boot up, etc?
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