Why doesn't the sound on Sims 4 work?

December 25, 2014 at 19:52:24
Specs: Windows 7
So i got Sims 4 today on December 25 2014 and i install it and i can play it and everything works fine but when i got into the game i was expecting to hear sound of like the intro music and all that but I don't and i was like well maybe my speakers are off and i was wrong my speakers and everything are on and everything else works just not the sound it it weird and i need help ASAP HELPPP PLZZZZ!!!!!!

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December 26, 2014 at 00:58:46
Sounds may be turned off in the Sims game settings, so go into the game settings and enable sound.

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December 26, 2014 at 10:03:08
i have tried that already and everything is turned on 100% percent but its still not working

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