Problem with the Graphic Card... Can't play any games

August 13, 2012 at 15:45:25
Specs: Windows 7, Intel (R) Core(TM) i7-2630QM CPU @2.00 GHz / Samsung 8GB 1333 MHz
General Information:

Computer: HP Pavilion dv7 Notebook PC
Product Number: LX264EA
OS: Windows 7 Premium 64bit (Norwegian)
Processor: Intel (R) Core(TM) i7-2630QM CPU @2.00 GHz
RAM: 8GB (2 x Samsung 4gb 1333 MHz)
Graphics: Intel(R) HD Graphics Family Radeon (TM) HD 6770M (2GB dedicated RAM)

The computer specs are listed below, although in Norwegian. I'm unsure whether or not it's sold in other countries (Cannot be found on HP/en anyways)

Hi, I recently decided to buy Battlefield 3, and checked on beforehand. My computer passes at every point except Video Card. It sais that the required Dedicated Video RAM is 512MB and that I have 0MB. The webpage I bought the computer at sais it's got 2GB dedicated Video RAM. And if I go to Screen Resolution --> Advanced Settings on my computer, it sais the following:

Total Video Ram: 6373
Dedicated Video Ram: 2560
System video Ram: 0MB
Shared system RAM: 3813

Now, my computer is only a year old and it was advertised as a Gaming Computer. Pretty expensive too. Yet, it has never been able to do any Gaming. On World of Warcraft I get around 20 FPS with medium Graphic Quality (My friend is sitting beside me on his Macbook Pro and playing with 61fps with Highest quality). My computer can't handle Minecraft at all, lags out until the program crashes. (My 5 year old acer, a computer that was also cheaper, does better on all accounts).

So I finally figure, something must be wrong.

I thought it might be a driver problem, but when I look up the driver on either AMD's or HP's website and download it, it fails to install after extracting all the files. I get the following message: "This system doesn't meet the minimum requirements to install this software." (Translated from Norwegian) HP's drivers for my exact computer model gives me something very simular.

If I go to HP Recovery Manager and attempt to install the Graphic Driver listed there, it also fails.

Any help would be deeply appreciated!


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August 13, 2012 at 19:00:48
Open Device Manager from Control Panel and look under Display adapters. What does it say?

You've been helped by a 14 year old.

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August 13, 2012 at 20:25:59
Intel(R) HD Graphics Family
Radeon (TM) HD 6770M

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August 14, 2012 at 06:31:28
You need to use the Radeon graphics for gaming, not the Intel HD. Change the settings in the Catalyst Control Center.

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Related Solutions

August 14, 2012 at 08:22:05
I just tried that. The game freezes on loading screen about half the times and I have to ctrl-alt-del and restart the game... When I do get to play how ever, it works just fine.

I read that the High Performance dGPU might not support OpenGL on a dynamic computer, and that it'd have to be use the iGPU Graphics when wanting to use it. I figured that might be the cause of my computer's Minecraft incapabilities (I remember getting a OpenGL error).

So I installed a BIOS update and a AMD Graphic driver, and altered the Switchable Graphics Mode in the BIOS to "Fixed" as suggested. Now, if I run the test on I pass the test as I'm supposed to, but now BF3 crashes suddenly in mid-game :-/

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August 14, 2012 at 08:59:06
From the link I posted: "Using the Fixed Mode drivers on a notebook that supports Dynamic Mode will not work. Using Dynamic Mode drivers on a notebook that supports Fixed Mode switchable graphics will not work."

Make sure you're using the correct driver.

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