Solved My computer keeps freezing and stuttering.

March 25, 2014 at 07:41:26
Specs: Windows 7 x64 bit
When I get into a game my computer will randomly freeze and the audio will stutter. I re-formatted my hard drive and the same thing is happening, so i think it is a problem with my hardware(I tried re-intalling all my drivers but have not had luck). I need help trying to find the faulty hardware in my computer. I custom built my pc and have verified that it is not a problem with my power supply(Corsair 750). I have 8gb of ram and a intel i5 processor with a nvidia 650ti with a asrock z87 extreme 3 motherboard. Thank you for your time.

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March 25, 2014 at 19:54:07
✔ Best Answer
Install HWMonitor, let it run while using the computer. Report back all of the temperatures at idle and the maximum numbers. These might help us know where to look next or they might tell us enough right away.

To get the drivers for your hardware, you go to the manufacture's website of the component, go to Support>Download>Drivers and select the correct driver for that component. The exception is you go to NVidia for your graphics driver. Start with all of your motherboard drivers (all of them), then the video driver, then the rest of them.

I am suspecting a temperature issue, especially if this is your first build. Please verify that you used the correct application of thermal compound (or factory applied compound):
Also include a list of all case fans, location in the case, and the orientation of each fan.
Please list all components including case (for cooling details and for top or bottom mount power supply since this effects cooling strategies) with makes and model numbers.

You have to be a little bit crazy to keep you from going insane.

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March 26, 2014 at 07:48:19
Thanks for the reply, and I ran hwmoniter on my computer and here are my results:

-ASRock Z87 Extreme3 Motherboard:

Temperatures(At idle):

(SYSTIN) Minimum: 30°C (86°F) Maximum: 30°C (86°F)
(CPUTIN) Minimum: 37°C (97°F) Maximum: 38°C (99°F)
(AUXTIN) Minimum: 43°C (109°F) Maximum: 44°C (110°F)
(TMPIN3) Minimum: 31°C (87°F) Maximum: 45°C (113°F)

-Intel Core i5 4670K:

Temperatures(At idle):

(Core#0) Minimum: 28°C (82°F) Maximum: 41°C (105°F)
(Core#1) Minimum: 27°C (80°F) Maximum: 43°C (109°F)
(Core#2) Minimum: 28°C (82°F) Maximum: 42°C (107°F)
(Core#3) Minimum: 28°C (82°F) Maximum: 42°C (107°F)
(Package) Minimum: 31°C (87°F) Maximum: 48°C (118°F)

-NVIDIA GeForce GTX 650 Ti

Temperatures(At idle):

(TMPIN0) Minimum: 29°C (84°F) Maximum: 31°C (87°F)

Disk Drive (ATA ST1000DM003-1CH1):

Temperatures(At idle):

(Assembly) Minimum: 29°C (84°F) Maximum: 31°C (87°F)
(Air Flow) Minimum: 29°C (84°F) Maximum: 31°C (87°F)

(I have done more testing with extra drivers installed and it has not made any differences)

I have a 4th Generation Intel Core i5 Processor and I have verified I have used the correct application of the thermal compound that came pre-applied on my heat sink.

Cooling Information:


I have a Corsair Vengeance C70 Mid -Tower Case ( With only the three 120mm fans that came with it. The first fan is in the back of the case towards the top that is by the motherboard and graphics card. The second one is down at the front of the case in the lower portion, connecting to the hard drive trays. The third one is above the second one, still connecting to the hard drive trays. The only other fan I have is the heat sink that came with my Intel i5 processor. I would consider liquid cooling, but this is my first build and I would like to be more confident to actually install one myself.

Power supply:

I have a Corsair CX750 Modular power supply, that is in the bottom of my case on the very back wall. It is way more power than I needed, but I plan on upgrading at some point. I have no overclocked items in my rig.

Hardware Components:

Operating System: Windows 7 Home Premium x64 bit

Case: Corsair Vengeance C70

Hard Drive: Seagate 1tb SATA Black edition

Motherboard: ASRock Z87 Extreme3

Processor: Intel Core i5-4670K (4th Gen)

Graphics Card: Nvidia GeForce 650ti (PNY Manufactured)

Power Supply: Corsair CX750 Modular

RAM: Kingston HyperX Blue (Two 4gig sticks)

Fans: Three 170mm Fans that came with my case. Also the heat sink that came with my processor.

Disk Drive: ATA ST1000DM003-1CH1 SCSI Disk Device (Some cheap $15 one I picked up at Microcenter, which I only used to install windows.)

Thank you for your reply,

-Aidan Troy

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March 26, 2014 at 16:14:07
Nothing there. Your temps are all reasonable. Don't worry about water cooling, what you have will work fine and if you ever do more than a moderate OC, you can always get a better air cooler for nearly the same cooling, less money, and much less complexity (not to mention if the water stops circulating, you have nothing cooling, if a fan stops, you still have the heat sink).

Next I would run Memtest via a bootable CD to test your memory for problems. Let it run through all tests. No errors are acceptable. They will be covered under warranty if bad (retest one at a time to verify on eis bad and one is good). Memory should be purchased and replaced as a matched pair for best performance.
Is your memory set to its optimal settings in BIOS?
Did you reinstall your drivers?

You have to be a little bit crazy to keep you from going insane.

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March 29, 2014 at 17:23:35
I had run memtest for 4 passes and have got 0 errors in my ram. I am almost 100% sure all my drivers are up to date, because right after I re-formatted my hard drive a couple days ago I installed all my drivers again. I formatted my hard drive when this first was occurring and it had no impact. I dont know anything about setting my memory to optimal settings in the BIOS but I will do some research on that. This is very strange behavior for my computer, because when I first built it everything was incredibly smooth on ultra graphics in games like bf4 which are very resource demanding. I don't know what went wrong and all solutions I found online didn't work, so I formatted my hard drive and fresh installed windows. Thanks for helping me, this is my first build and this has been useful information on finding problems in my computer.

I am wondering if it is my graphics card, I want to upgrade but I don't know how to test to see if it is a problem with my gpu.


message edited by AidanTroy

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March 29, 2014 at 21:21:33
With a fresh install you should be free of malware of most types but if you just formatted you might have skipped a step to ensure that a root infection is eliminated. I would have recommended deleting all partitions (under custom install), create new partition(s), and then format and install.

You could run a hard drive test from the HD mfg's utility (like seatools from seagate, etc) to see if there is any problem there.

I cannot think of anything else other than removing and reseating the video card 3 or 4 times to burnish the contacts, checking all connectors to make sure all are seated properly, and to list your exact components to verify compatibility in all ways (nothing concrete, just a shot in the dark).

You have to be a little bit crazy to keep you from going insane.

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April 2, 2014 at 14:24:35
I got a new graphics card and that seemed to get rid of the problem. Thank you for your help.


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April 2, 2014 at 16:14:54
Thanks for letting us know.

You have to be a little bit crazy to keep you from going insane.

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