computer freezing/stuttering no apparent cause

January 21, 2012 at 22:17:58
Specs: Windows 7 64 bit ultimate, 3.2 ghz 6 core amd / 16 gb

ok, I'll try and be as clear as I can.
System:
Processor: AMD Phenom II x6 3.2 ghz
Ram: (brand new) 16 Gb corsair 1600mhz ddr3
Hard drive: (<6months old) WD caviar black, 500 Gb, can link if needed)
Motherboard: (Brand new) asus m4a89 GDT Pro/usb3
Graphics: ATI radeon HD 6600 1gb (<6months old)
on-board graphics disabled via asus-provided 'jumper' chip.
Power supply: 550 watt LSP Ultra

The Problem: (before and after replacing the motherboard, and ram,)

Computer freezes up/stutters permanently until reboot, then works fine until shut down then reboot... time to time anyway.

I believe it all started when i upgraded from Catalyst control center 11.11 to 11.12, and it all went to hell, i recorded it...
http://www.youtube.com/watch?v=nriF...

I thought it was the motherboard, so i told asus and they sent me a new one, reinstalled the OS and same s--- is happening. I downloaded 'furmark' tool and it did a gpu test of my graphics card at 99% and it passed with flying colors. so i highly doubt its my graphics card... I used a volt meter on my PSU and every lead is putting out the correct voltage and the computer is plugged in to a battery backup unit that regulates the input voltage to the PSU as well and that is working just fine, i have plenty of cooling in the case, and nothing is over heating.

I have norton 360, and have run registry cleanup, disk check, defrag, and man full system scans with up-to-date definitions, I have monitors on the ram, graphics and cpu temps, and they are all fine. sometimes when the system freezes like in the video it doesnt clock the processors at all, and just makes that wierd sound and refuses to respond normally.... I'm at my whit's end.


See More: computer freezing/stuttering no apparent cause

Report •


#1
January 22, 2012 at 00:56:20

in the video i see that the cpu usage is way to high, is the system at idle? i only watched about 20 seconds so i do not know what happened then but i got an idea of what u meant.
so is the system at idle or were u doing something ? if it were at idle then u definitely have a serious issue. there is probably something hogging ur cpu performance like a virus or a software, download malwarebytes and perform a full scan of ur system disable norton 360 and my advice to u is to get a better antivirus then norton.
norton just slows down pc's even high end ones.
does the computer do any beeps at startup ? anything indicating a video or ram issue ? what are ur graphics card temps and cpu temps? download speedfan and post them here

computers are a second home
NVIDIA GeForce
GS_Toxict51


Report •

#2
January 22, 2012 at 08:14:25

There's no way I'm watching a 5 minute video, but I agree with toxict51, get the Norton bloatware off your system ASAP & replace it with one of the lightweight freebies such as Microsoft Security Essentials.

- Make sure to run MSCONFIG & disable all the useless startup apps. You can also do it with CCleaner-Slim by clicking Tools > Startup:

http://www.piriform.com/ccleaner/bu...

- Turn off file indexing.

- Test your RAM with Memtest86+.

And if you think CCC is the problem, get rid of it. Do you actually use it? I've been running ATI cards for years & never install CCC, I only install the graphics drivers. Just click on the Individual Downloads tab:

http://sites.amd.com/us/game/downlo...

- One last thing, keep a close watch on the Ultra PSU. You could have done a lot better, especially when you consider what you invested in the rest of your hardware.


Report •

#3
January 22, 2012 at 09:02:14

At the time of the freeze/stutter 86% system idle, and 9% svchost, then misc bs from there. nothing was running in task manager or resource monitor that I could see that was hogging the system.

At system startup nothing out of the ordinary happens, one short beep for the 'ok' indication, no errors or problems.

running speed fan now, have a full system scan going.
HDD's 32, 36C
CPU 57C (137F) that's about idle temp, it gets up to 160 when i'm pushing it hard
GPU 54C

there are a bunch of other temps, and one of them is reading -128C? others are reading 59C, and 39C

Also, there have been times the system froze the exact same way and the cpu wasn't even being used, it was at idle, 2% or something...

I'm downloading the software you guys mentioned now, I'll let you know how it goes.


Report •

Related Solutions

#4
January 22, 2012 at 09:49:55

Ok, So I ran a few full system scans with malwarebytes and it turned up some tracking cookie crap just like norton did.

I have totally uninstalled everything for my graphics card and am reinstalling the driver only.

I've never run a memtest, do I have to make a bootable cd with this memtest86+ .tar file on it?


Report •

#5
January 22, 2012 at 11:09:54

yes u need to run the software at bootup for about 3 hours would be enough.
before u do that be sure to check the temps of ur computer download speedfan and post ur temps

computers are a second home
NVIDIA GeForce
GS_Toxict51


Report •

#6
January 22, 2012 at 12:29:51

running speed fan now, have a full system scan going.

Idle:
HDD's 32, 36C
CPU 43C (137F)
GPU 48C

Ultra graphics settings in 25 man raid
CPU: 56C
GPU: 59C

there are a bunch of other temps, and one of them is reading -128C? others are reading 59C, and 39C

Now that CCC is totally gone I haven't come across the problem yet... gata wait a day or so and a few reboots to see if it locks up. but its running fine so far... always does till it locks up...


Report •

#7
January 23, 2012 at 18:47:23

Absolutely no change, same stuff happening, run graphics as normal on a video game and then freeze.... ram is fine, uninstalled everything that may have been different from before it started and no change.......

Report •

#8
January 25, 2012 at 13:33:55

I've been watching the voltages with PC Probe as well, before and during the freeze the voltages remain within +-0.04V..... any ideas?

Report •

#9
January 26, 2012 at 06:49:34

+0.04 for the cpu or gpu u mean? check the voltages of the graphics card download gpu-z and check in the sensors tab the voltage when u game and check the voltage of the cpu in speedfan.
the freezing in a video game can be of various causes it could also be a bad power supply a badly seated graphics card, ram or cpu

computers are a second home
NVIDIA GeForce
GS_Toxict51


Report •

#10
February 3, 2012 at 20:49:13

in gpu-z the vddc in sensors is reading 0.000 v everything else is in range?
cpu and other voltages go from 12.02v-11.96v, 5.01v-4.96v, and 3.28v-3.3v depending on what i'm doing at the time. according to speed fan GPU VDDC is 0.95V at idle and 1.10 while in game. Vcore at 1.28 idle 1.37 in game

the freezing is still coming up every day 1-2 times after i get home then 2-3rd time it doesn't come up till the next day, sometimes it will do it 3-5 times in one night...


Report •

#11
February 3, 2012 at 20:49:13

in gpu-z the vddc in sensors is reading 0.000 v everything else is in range?
cpu and other voltages go from 12.02v-11.96v, 5.01v-4.96v, and 3.28v-3.3v depending on what i'm doing at the time. according to speed fan GPU VDDC is 0.95V at idle and 1.10 while in game. Vcore at 1.28 idle 1.37 in game

the freezing is still coming up every day 1-2 times after i get home then 2-3rd time it doesn't come up till the next day, sometimes it will do it 3-5 times in one night...


Report •


Ask Question