|I have been having intermittent read errors from the Samsung CD-ROM drive in my HP Pavilion a820n system. The Disc is ok because I can read it without error using the HP DVD writer on the same machine.|
I found what looks like a driver update from the following website:
Flash Utility And ROM Binary For Samsung SC-148A CD-ROM Drive
version B409 (22 Jul 04)
Resolves issue with intermittent read errors when the CD-ROM drive reads from a CD-R disc
In my system, HP Pavilion a820n, I have:
Samsung CD-ROM SC-148A
Currently installed driver:
I contacted HP and chatted online with a support person:
I apologize for the inconvenience caused, however the driver given in the link may not be compatible with your Samsung drive.
Is there no way to verify that the driver currently installed in my system is up-to-date. And if it is not then is there a way to update it?
I have checked your system details and currently there are no updates available for your CD rom drive which is shipped.
QUESTION: How can I reach a competent person at HP or anywhere who can help me?