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MAJOR sound issue please help

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Original Message
Name: thelittleWIZard
Date: August 16, 2005 at 13:53:07 Pacific
Subject: MAJOR sound issue please help
OS: windows xp home
CPU/Ram: ?
Comment:

hi.
my sound isnt working. my speakers are plugged in, power light is on, the screen appears to be playing music, BUT no sound comes out. i KNOW i do not have the correct sound driver installed. my speakers are boston digital BA735. i did driver detective, but that didnt really help me. my family and i are sick of hearing me frustrated at this. could someone tell me the correct driver to install. thanks


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Response Number 1
Name: Ray Peate
Date: August 16, 2005 at 14:47:17 Pacific
Reply: (edit)

Slow down a bit!
1. Why are so sure you do not have the correct sound drivers?
2. Does the little speaker icon show in your system tray - down by the clock on the right bottom of your screen?
3. Start, Control Panel, Speech, Sound and Audio Devices, Adjust the Sound Volume - check that "Mute" is NOT ticked and the slider is set to High, what does it say under "Audio"

Try these first then we can have a look under Device Manager next.


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Response Number 2
Name: thelittleWIZard
Date: August 16, 2005 at 16:19:00 Pacific
Reply: (edit)

i, um, cant check that. there is no volume control. the option to put the icon in the taskbar isnt avalible. it says i do not have a playback device nor recording device. i am confused


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Response Number 3
Name: compuwired
Date: August 16, 2005 at 18:38:30 Pacific
Reply: (edit)

Go to boston site you need digital drivers and you might be using analog which wont work same problem with a rebuild last month. Hope that helps


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Response Number 4
Name: thelittleWIZard
Date: August 16, 2005 at 20:29:49 Pacific
Reply: (edit)

yes, thank you. i am 100 percent sure i was using analog drivers and then i tried to fix by downloading digital drivers but they worked for a while (a week) then stopped working so they arent compatible i determined. does anyone know possible sound drivers i could use?


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Response Number 5
Name: Ray Peate
Date: August 17, 2005 at 04:08:52 Pacific
Reply: (edit)

OK - we have established that you have no sound devices "working". That explains no speaker symbol and lack of other entries

Control Panel, Performance and Maintenance, System, Hardware, Device Manager, expand Sound Video and Game Controllers

1. What is writen here?

2. Is there any yellow exclamation mark against any of the entries?


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Response Number 6
Name: thelittleWIZard
Date: August 18, 2005 at 08:06:08 Pacific
Reply: (edit)

1.there are a few things listed here:
Audio Codecs
Creative Sound Blaster Audio PCI128D (WDM)(this is the sound driver that is not right)
Legacy Audio Drivers
Legacy Video Capture Deices
Media Control Devices
Video Codecs
2. nope, nothing is by the "stuff"


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Response Number 7
Name: Ray Peate
Date: August 18, 2005 at 14:34:19 Pacific
Reply: (edit)

Have you been here?

http://us.creative.com/support/downloads/download.asp

Download the drivers and remember where you save them to.

If I were you I would uninstall the sound card (via Device Manager), remove any details of the card via Add/Remove programs and reboot.

When the computer restarts and finds new hardware (your sound card) direct it to wherever you saved the drivers and let it load them in

OR via Device Manager, right click the sound card and select "Update driver" and direct it to wherever you saved the driver above.

Does this make sense??


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Response Number 8
Name: thelittleWIZard
Date: August 18, 2005 at 15:13:14 Pacific
Reply: (edit)

it makes perfect sense. problem is that i dont even know what my sound card is and i dunno how to find out, so i dont know which driver to install.


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Response Number 9
Name: Ray Peate
Date: August 19, 2005 at 01:05:13 Pacific
Reply: (edit)

But in response #6 you state your card is a Creative Sound Blaster PCI 128!

If you go to the link I gave in #7 then

1. At 1. select "Sound Blaster"
2. In the next column select "Others"
3. In the next column select "Sound Blaster PCI 128" then click "Next"
4. Select "English" as your language, Operating System as "Windows XP" then "Driver" under "File Type" then "Go"
5. Select "2" - download the "driver only" option
and save it somewhere you can find it easily again!!


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Response Number 10
Name: thelittleWIZard
Date: August 19, 2005 at 16:55:52 Pacific
Reply: (edit)

well, ok. i shall try that when i get a chance. but, the creative whatever pci 128 isnt my sound card i dont think, that was a non working driver. i uninstalled it and still have no idea what my sound card is. i was just guessing and checking, but the checking wasnt as successful. how do i check which sound card i have


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Response Number 11
Name: Ray Peate
Date: August 20, 2005 at 00:49:49 Pacific
Reply: (edit)

Download "Everest Home" from

http://www.lavalys.com/products/download.php?pid=1&lang=en

You should find your sound card details under "Multi Media"

In fact, Everest will give you much info about the innards of your system!!


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Response Number 12
Name: thelittleWIZard
Date: August 20, 2005 at 08:43:10 Pacific
Reply: (edit)

thanks i will try and see how it works


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Response Number 13
Name: thelittleWIZard
Date: August 20, 2005 at 08:54:27 Pacific
Reply: (edit)

OK this is my sound card :
Creative SB PCI128 (Ensoniq ES1371) Sound Card PCI


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Response Number 14
Name: Ray Peate
Date: August 20, 2005 at 15:15:16 Pacific
Reply: (edit)

That's what I said it was!

Try the link in #9.

OR this one

http://members.driverguide.com/driver/detail.php?driverid=70092

Let us know how you get on.


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