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Genius Scanner not working

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Name: Henry Sta, Maria
Date: May 18, 2003 at 11:17:26 Pacific
OS: WIN98 SE
CPU/Ram: Pentium/72 MB Ram
Comment:

GenuineIntel Pentium(r) Processor
72MB RAM
68% system resources free
Windows-managed swap file on drive C (1525MB free)
Available space on drive C: 1525MB of 2432MB (FAT32)-THIS IS WHAT I FOUND FROM MY SYSTEM INFORMATION (CPU/RAM)

Good morning!

I just would like to know why is it that my GENIUS COLOR PAGE VIVID PRO II Scanner is not working on my PC (WIN98 SE) I've heard its that it is about the TWAIN...

The install CD that came along with the scanner installs the program/driver but when I run it..it gives me an error msg concerning the ports... Please help for I am not really a technical person... My scanner seems to be ok so I guess its really the driver/the twain that is really need to resolve to make my scanner run.

I think most if not all of us who has this model of Genius scanner have the same problem. So if you had documented this problem and had given resolution in the past already please kindly furnish me copy of the resolutions. My email address is indicated above.

I consulted Genius KYE regarding this but I didnt get the right attention I need.

Your utmost attentions is really appreciated.


Very truly yours

Henry Sta. Maria

GenuineIntel Pentium(r) Processor
72MB RAM
68% system resources free
Windows-managed swap file on drive C (1525MB free)
Available space on drive C: 1525MB of 2432MB (FAT32)-THIS IS WHAT I FOUND FROM MY SYSTEM INFORMATION (CPU/RAM)

Good morning!

I just would like to know why is it that my GENIUS COLOR PAGE VIVID PRO II Scanner is not working on my PC (WIN98 SE) I've heard its that it is about the TWAIN...

The install CD that came along with the scanner installs the program/driver but when I run it..it gives me an error msg concerning the ports... Please help for I am not really a technical person... My scanner seems to be ok so I guess its really the driver/the twain that is really need to resolve to make my scanner run.

I think most if not all of us who has this model of Genius scanner have the same problem. So if you had documented this problem and had given resolution in the past already please kindly furnish me copy of the resolutions. My email address is indicated above.

I consulted Genius KYE regarding this but I didnt get the right attention I need.

Your utmost attentions is really appreciated.


Very truly yours

Henry Sta. Maria




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