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I have a Compaq Presario with a Philips DVD8421 and a Samsung DVD-ROM SD-616E (this is how I bought – new).
Since this morning neither will function. I went to Control Panel, System, Hardware, Device Manager and both have the big exclamation mark in the yellow circle.When I double click on them (both give exactly the same response), it tells me that the driver is missing or corrupt.
I tried to update, rollback and uninstall/reinstall the driver, but it does not solve the problem.I spent some time on the net trying to find the drivers and download and install them manually, but I’ve had no joy there either L
On the HP site, there is a “Firm Ware and Driver update” file for the Philips, which I have downloaded, but that I cannot use, because the install process require an external media and that my computer does not have an A (floppy) driver and the CD/DVD drives are not working. The install program does not offer or allow the use of a USB pen, so I cannot install it.
The problem seems to be that this is an update file that assumes that your CD/DVD drives are operational, which is not the case.Unfortunately, the same goes for the Samsung: their site has a download section from where you can download upgrades for that device, that will not install if the DVD is not operational.
I have looked long and hard on the net (but obviously not very efficiently) for the basic drivers for both the devices (not upgrades !!!) but have failed to find them.
I am a bit perplexed that neither HP (Compaq), Philips or Samsung have the basic drivers in their download sections, but maybe I did not look in the right place.Can anybody help me ?
Thanks a lot,Ben

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