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CD-RW driver problems

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Name: rcmoon
Date: September 15, 2004 at 09:40:58 Pacific
OS: Windows ME
CPU/Ram: Dimension 256
Comment:

HD crashed & install a new one. Prior to the crash I had install a USB 2 PCI card and successfully connected a CD-RW external drive. Upon loading up all the software on the new HD, CD-RW will not work. Upon going to Devise Manager and double clicking "USB Mass Storage Device" I get the following message: "The NTKERN.VXD device loader(s) for this device could not load the device driver. (Code2.) I have attempted multiple times to Update the driver, using the CD that came with the USB 2 PCI card, using the floppy from the CD-RW mfg. titled "USB 2.0 Device Driver for Win98 and also by downloading driver from www.siig.com and nothing works. Would appreciate any suggestions as to what I might do next to get the CD-RW drive working. The unit was working fine until the hard drive crashed.
Thanks,
rc


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Response Number 1
Name: rcmoon
Date: September 15, 2004 at 11:04:17 Pacific
Reply:

Problem solved due to hints from this forum. First, went to device manager and removed the "USB Mass Storage Device" that had the yellow circle and red exclamation mark. Then I removed the USB 2 PCI card that I had installed prior to the HD crash. Rebooted without the PCI card and shut PC down again. Then re-installed PCI card and instead of using the Add Hardware Wizard, per mfg.'s instructions, inserted CD, went to start, then to run and typed in D:\setup.exe and the CD loaded the files. Rebooted with the CD-RW drive connected to the USB 2 port and the drive was working as normal. After struggling for 2 days with this problem, the first step in the solution was from this forum where someone stated "you may have to remove the PCI card and re-install it". This piece of info. put me on the right track and I appreciate it very much.
I will mention that after making this change I'm now getting some chattering from my a: drive which was not present before. Possibly, removing the USB Mass Storage Devise driver might have caused some other problems. But since the a: drive is working, for now, I'll worry about that later.
rc


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