why cant my phone read my pictures and videos

November 26, 2010 at 12:26:18
Specs: Windows Vista

I have a Samsung SGH-A797 cell phone that I had a my sd card in and stored very important pictures and videos on (sentimental pictures and video). I just purchased and a new cell phone...a Samgsung SGH-T401G. I put my sd card in my new phone after making sure that I moved everything to my sd card. I put it in (sd card) and I could see that the videos or pics were there by the number it showed but the images are not visible...except for a few that had been saved in a mobile file in my old phone....so I took the sd card out of new phone put it back in the old phone and decided to save them all in mobile file on sd card..put it back in new phone and still no luck..just 2 pictures are viewable and it get the message that the file is not supported just like before. I really need these pictures and videos can someone help me with this problem?? Thanks!

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#1
November 29, 2010 at 13:40:57

has ur new phone got a less megapixel camara than your old one that is prob why it is saying file not supported

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#2
February 24, 2011 at 16:20:05

i have the same problem .when i changed the sd card from my samsung wave to my new motorola defy many pictures cant be read it and have only 0 kb now
with the videos the same
i try it to see if i can see them on the computer and the same: all files are at 0 kb ( and the size of many videos changet from ex 800 mb to 0 kb)
i dont know what to do
please help

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#3
February 25, 2011 at 09:29:52

did you people ever think of contacting Samsung tech support? I think that would be my first step.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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