|OK thanks for that - it clearly is not an email issue which is what I wanted to find out. I wasn't expecting #1 to fix the problem, just to narrow down what part of the system was playing up.|
Are you using a third party program such as WinZip? If you are just using the normal inbuilt Windows unzipper then the issue is fundamental to Windows and it is difficult to think of an easy way forward without using big guns on it. Do you know when this started happening? If so then you could use Windows System Restore to go back to a time before it started happening. That is the smallest gun I can suggest and it doesn't mess up your own stuff.
I haven't been able to unearth anyone who has had this issue and there is precious little information available about the inner workings of Windows Unzip or fixing it. Maybe someone will come along who has run into this.
One more thought. Have you had the major update from Win 8 to Win8.1 plus the other (smaller) Win8.1 updates that followed it? If not then getting them might fix it.
Always pop back and let us know the outcome - thanks
message edited by Derek