red x shows when viewing JPG on my computer

Hewlett-packard Pavilion hdx9494nr noteb...
May 29, 2011 at 23:32:32
Specs: Windows 7 Ultimate 64bit, Intel core 2 Duo / 4GB of ram
Hello,

Lately, for some reason, when I go to view some image files (mainly JPGs) that I have created in Photoshop through explorer on my computer, all I get is a red x rather than the image. I'm not trying to view it on a webpage or anything like that, I simply have the file saved on my desktop and when I double click it, an explorer window opens up with a small box with a red x in it. Now when I open a GIF file that I have created in Photoshop, a png, or any other type of file I have created in Photoshop, it opens with no problem what so ever. I don't know what happened or what changed, but I can tell you that I haven't changed anything that I have been doing when I create any type of graphic file, but like I said, this just started happening over the past few months and don't know what to do to change it.

Just to give you my background, I'm not a novice when it comes to computers or graphics, I am a graphic and web designer by trade, and I have been fixing and rebuilding computers for many years. Now I'm sure you're saying, "well if he fixes, repairs, and rebuilds computers, why can't he figure this out?" Well, this is just something I just can't figure out... If I right click the image file and click "preview", the file will display correctly in Picasa photo viewer, but just won't display in explorer.

If it helps any, the location that appears in the address bar when I click the file that shows the red x is C:\Users\Barry\Desktop\Untitled-3.jpg. I just don't know what to do, and I hope someone here can help me out or give me a tip short of reinstalling my OS. If you need to, I can also send you copy of a JPG that I created months ago that work when I open it, and a copy of a JPG that I have created over the past couple of days or weeks that don't work, I can even let you remote connect to my computer to see it firsthand. Any help will be VERY appreciated as I turn out many graphics every day and I need to be able to get this working again.

Thank you,
Barry


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#1
May 30, 2011 at 00:11:39
Empty your temporary internet files, and any temp folders.

Please let us know if you found someone's advice to be helpful.


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#2
May 30, 2011 at 01:14:33
Hello Sci-Guy,

Thank you for your advice and your quick response! Unfortunately I have tried the two steps you have suggested, but it still didn't work :( Thank you again for the advise though. Like I said, any advise that can get me closer to getting this working again would be MORE than helpful as I have been pulling my hair out trying to figure it out! Again if we can't figure this out and someone is willing to remotely connect to my computer to see it firsthand and try a crack at it, or even have me send them two of the files (one that works and one that I get the red X on just to see if it is even just the file (which I am almost 110% sure it's not the file) please let me know as I will try just about anything except restore my computer.
Thanks again,
Barry


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#3
May 30, 2011 at 12:50:18
'If I right click the image file and click "preview", the file will display correctly in Picasa photo viewer, but just won't display in explorer. '

Try right clicking on the jpg and click on 'open with' Choose windows viewer and make it the default. See if that works.
When you installed Picasa, you should have passed on using picasa viewer to open the pics.
Let us know if that works ok? I never use the picasa viewer, I prefer the default windows setting.
Thanks

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#4
June 4, 2011 at 22:46:38
Did you find a solution to your problem?

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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