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Lost Descriptions & Notes in ACDSee

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Name: alnuwer
Date: December 10, 2008 at 13:29:16 Pacific
OS: XP Professional
CPU/Ram: Intel(R) Pentium(R)
Product: Hewlett-packard / HP COMPAQ DX2200 MT
Comment:

I use ACDSee 3.1 with XP Professional, and I have 2 internal hard drives: C & D. ACDSee is installed on C. I've been using D to upload, edit and organize my pictures, and then move them to C (using ACDSee) for storage once completed. This seemed to be working OK until my last move of several 100. This time all of my Notes disappeared. What went wrong? Can I recover them?

Similarly I experienced two other problems:

1. During my organizing, I move pictures to different folders on the same drive using ACDSee, and it is not uncommon that Descriptions and Notes get changed to those from other pictures

2. When I down load from a scanner or camera, to an existing folder, it is not uncommon that Descriptions and Notes get assigned which are from other pictures in that folder. This does not happen when I down load to a new folder.

Any idea what is going on? Your help will be greatly appreciated!



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Response Number 1
Name: aegis
Date: December 10, 2008 at 16:50:25 Pacific
Reply:

My wild 'guess' is that files are copied to a folder where there are already files with the same name. But I suggest using My Computer instead of ACDSee for copying files. I also suggest copying and deleting instead of moving.

I hope you are backing up all those pictures. It wouldn't take much of a problem to lose them all.


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Response Number 2
Name: alnuwer
Date: December 11, 2008 at 13:31:31 Pacific
Reply:

Thanks for your reply. Indeed I back up my pictures. Great idea to copy/paste instead of move - gives me a recovery should anything go wrong during the process.

I'm quite sure there are no duplicate filenames since I would be advised that I'm trying to save a file that already exists. However, there might have been file with the same name that was deleted - not probable, but possible. I will keep an eye out for that.

I use ACDSee to do the copy/paste/move/rename etc. because I'm concerned about losing the medadata (Desc & Notes) that I posted in ACDSee (Also much more user friendly). But that hasn't worked well at all, so I will try the Windows tool for these functions in the future.

Thanks again for your reply!


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Response Number 3
Name: aegis
Date: December 11, 2008 at 14:12:47 Pacific
Reply:

You're welcome and good luck.

I was worried that ACDsee wasn't as careful as windows about checking for duplicates and deleting files.


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