|To follow on, I have emailed Panasonic NZ, fille din their online form, messaged them on FB NZ, and posted on their FB NZ page:|
Panasonic, you need to sort this out!
I am in NZ and on Saturday my smart TV stopped allowing me to open any app which connects to the internet. A quick check on my TV network settings suggested that all the network connections are fine, and that it was connecting to the internet, but booting up any internet-reliant app such as 'app store' or 'netflix' or anything that requires the internet either stated that the internet connection is not there and it took me directly to network connections, or it displayed a network error E2C35 or E2C32, whereby the last two digits seem to change. I reset my router, even reset my tv back to factory settings. Nothing. I even went to JB Hifi (where I purchased this from in New Zealand) this afternoon threatening to take it back!! I was really annoyed as I had reset my router (lost port forwarding details for utorrent), reset my tv losing all my apps, and wasted hours doing trial and error attempts at problem solving. I then posted on an online forumhttp://www.computing.net/answers/digitalhome/why-has-my-smart-tv-stopped-connecting-to-the-internet/1428.html only to find out that this was happening all over the world!
I posted this on the Pansonic FB page, which apparently is the USA page, but there was nothign online anywhere from Panasonic to state that there was a problem. I suggest you read the thread as there were about 55 or so similar posts from other angry people all over the world. This morning I got a reply from Panasonic USA telling me to post to you, which I am doing. We seem to have got round the problem, either through luck or through a bit of trial and error, but the long and short of it is that Panasonic have done very little here to help. I'm really disappointed at the fact that Panasonic do not seem to have done anything about this or even put something out there on social media. In fact, going further than that I'm disappointed that i even got the Panasonic.
I've always been a Panasonic man, but the app selection here in NZ is pathetic. No tv on demand apps (Sony, Samsung and LG are fine), no Plex media server app, and now this. I was even given a free Google chromecast off the shop as a sweetener to get get round the lack of apps problem, but the necessity for that is a poor overall effort for smart tv functionality. This is not what I spent $1000 on and I wish I had never bought it. Samsung seem to have a MUCH better selection of apps, and I never thought I would say this but I am absolutely gutted I bought the Panasonic and wished I had bought a Samsung.
Please can someone address this, apologise about the recent poor response to the outage, and also sort out this pathetic selection of apps on your TV, which renders your smart TV service at the bottom of the heap (I believe this is something to do with app development license fees). Absolute rubbish.
I suggest you all do the same.