Samsung E5400 Blu-Ray Smart Hub won't connect to internet

March 24, 2014 at 22:01:51
Specs: Windows 7
Greetings: For over a year, my Samsung [HTS] E5400 has been connecting to Netflix, Vudu, Hulu Plus, etc. via Smart Hub without problems. However, now I get the error message "Cannot Connect to the Internet. Check network settings and Internet connection status by selecting 'Settings'>'Network'>'Network Setting' or 'Network Status'". However, when I check my Network Status, the internet is connected fine.

I have performed a Smart Hub reset, as well as hard reset to the blu-ray player, unplugged, replugged cords, etc. Internet works fine in the rest of the house, and I can get to the Smart Hub screen, so the device must be connecting to the Smart Hub server via the internet.

Am using a wired connection. But have retried/reset the internet connection with wireless and wired. Same result.

Firmware and software are up to date.

Any ideas? Thanks!

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March 25, 2014 at 11:50:07
Try connecting a computer via the smart hub to make sure the hub is working properly.

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March 27, 2014 at 12:32:26
Try using Reset on your browser.

Always pop back and let us know the outcome - thanks

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October 19, 2015 at 16:03:22
I was having the same trouble, At first I was able to connect to my WiFi with no problems then all of a sudden I couldn't get on Netflix. The solution I finally found was to switch the DNS to Manual then enter 8_8_8_8, During the time i was having all my issues I was always able to connect to the WiFi but it wasn't letting me connect to the internet.

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