|OMG let me tell you!!! I have been on the phone for 5 hours today with SAMSUNG!|
I've been in customer service for over 20 years and NEVER in my LIFE have I been so disrespected, and rudely spoken to my a bunch of ignorant, customer service agents in my life. I am HARDLY racist, however these are nothing more than minimum age people ready from a script. They no nothing about the products, the technology, nothing.
I was with Tier one then Tier Two, then hung up on then called back disconnected again when they get frustrated and have no issues.
I have the DVD 3D Blue Ray Samsung player which will no longer connect to Netflix, saying I have no internet connection. All my other Apps work fine. I have solid internet connection via the bars and am connected.
After 3 hours of that crap, I called netflix again and they indicated that there is a problem with something in the updated firmware which registers a date of Jan 2012 which won't allow you to connect and download because it thinks your accessing pirated programs since the date is wrong. This is how tier 1 at Netflix explained it. He says they have had NUMEROUS calls about this starting yesterday. I demanded to know when this will be remedied but have NO answers and could not get an answer from his upper level persons.
Netflix at LEAST has decent people working for them who apologize and care about the customers.
My biggest frustrations here, as I think it is with many of you is the lack of coordination and communication between two PARTNERED companies leaving the customer in the DUST.
As much as I love my Samsung TV's I will NEVER again buy another one because anytime I have called them for assistance it is the same crap everytime. They treat you like your stupid and when you try to explain ans they don't like that you might know more than them, they hang up on you or put you into a hold which never gets answered. This is just entirely UNACCEPTABLE.
WAKE UP SAMSUNG-- you can't afford to have crappy customer service companies (contracted or employees) working for you in this economy. People will speak out in these types of forums and word travels,.
We spend good money on your products and its time you put our money where your mouth is and stand behind your products, service and partner services. If there is a problem with Netflix and you sell a tv with that APP then partner with them to relay appropriate messages to your customers.
Even Netflix indicated to me that they are working with Samsung to remedy this issue (no fix yet), but that Samsung should have let me know that. Certainly would have saved me hours of MY TIME!