My laptop keeps shutting down on it's own.

February 3, 2011 at 23:02:47
Specs: Windows XP

I have a Toshiba Satellite A355-S6887. It just started shutting down after running approximately 5-10 mins. I don't get a blue screen of death or even an error code. To get it to restart, I have to take the battery out and unplug it for 10-15 mins. But it keeps doing it. I took compressed air and blew the whole thing out. I put it in a highly airconditioned room, with one of the laptop fans to make sure that it wasn't shutting down because of heat. When it shut down then I checked and the laptop wasn't even warm to the touch. I went on Toshiba's website and checked and the only thing they had similar was a fix if the laptop wouldn't come out of hibernation after going to less than 4% battery life. I downloaded that and it didn't fix it. I also changed batteries to see if it was just something with the battery, it didn't help. Does anybody have any ideas? I can't just send it in to be fixed because i'm currently in Iraq.

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#1
February 3, 2011 at 23:31:53

Disable automatic reboot and check cpu temp in bios or use hwmonitor.

We can not fight new wars with old weapons, let he who desires peace prepare for war - PROPHET.


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#2
February 4, 2011 at 01:12:23

ok i did that and here are my results
AMD Turion X2 Ultra ZM..
Temperatures
Core #0 63'C 63'C 64'C
Core #1 63'C 63'C 64'C
Powers
Processer 4.80W 4.80W 4.80W

ATI Mobile Radeon H...
Temperatures
GPU 39'C 38'C 41'C

Hitachi HTS543225l9SA..
Temperatures
Assembly 32'C 32'C 33'C

Hitachi HTS543225L9SA..
Temperatures
Assembly 40'C 40'C 40'C

Battery 1
Voltages
Current Voltage 10.80 V 10.80V 10.80V
Capacities
Designed Capacity 84240mWh 84240mWh 84240mWh
Full Charge Capacity 84240mWh 84240mWh 84240mWh
Current Charge Capacity 84240mWh 84240mWh 84240mWh
Levels
Wear Level 0%
Charge Level 100% 100% 100%

does this tell you anything?


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#3
February 4, 2011 at 05:28:08

64c cpu temp idle or underload? The max temp for your cpu is 100c. Did u disable automatic reboot(right click my computer>properties>advanced tab>start up and recovery and click settings then untick automatically restart)?

We can not fight new wars with old weapons, let he who desires peace prepare for war - PROPHET.


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Related Solutions

#4
February 4, 2011 at 05:53:48

that 64C was idle. I took apart my laptop as much as i felt comfortable with over here, and I blew it out and was able to get the idle temp down to 40c temporarily. however when I start watching a movie or TV show, it bumps up to 73c. What can i do to cool it down without completely dismantling it? At one point when i booted it up it jumped up to 103c. bad right? Thanks for the help.

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#5
February 4, 2011 at 05:57:51

oh yeah...i did disable the automatic reboot...what does that gain me?

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#6
February 4, 2011 at 08:00:57

By disabling automatic restart u can see bsod and find the problem. If the computer restart with no bsod then u have hardware problem. Anything near or above 100c is bad(overheating). If blew the dust help for a short time try re-applying thermal paste(old paste must be removed).

We can not fight new wars with old weapons, let he who desires peace prepare for war - PROPHET.


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