Computer freezes when turn on

Shuttle inc / Enp-2320
January 6, 2009 at 22:46:45
Specs: Windows XP, DDR and others not sure, will check
I really have no knowledge in computer so I don't how well can I provide any needed information to anyone who is willing to help me.

My computer over heated around last month, I didn't see what happen but my family said there were smoke coming from it. So I couldn't use it but I borrow a friend's computer.

Everything was fine but my stuff was still saved in the old hard drive. A friend somehow helped me to get it to connect, in order for me to save my stuff to transfer over to a new computer.

Two days ago, I got a change again to try to turn it on again to finish saving all my stuff but it just freezes on a black startup screen. It'll just say, detecting IDE drivers and if I tried to enter the setup by pressing delete like it said on the bottom of the screen, it won't work or loads but just freezes.

I'm worry that I can't access to it anymore. My friend just bluntly said the hard drive doesn't work anymore and it's hopeless.

I hope someone can tell me if there's a way to fix this problem. I really need some of the stuff in the old hard drive out of there, don’t need it now but I need it later in the month. I'm really in a rush as I post this message but I would like to ask help as soon as possible. If there's anything you need to know before helping me, please ask, I'll try to give as much information as possible.

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January 7, 2009 at 19:18:21
Is this your machine?

The item that usually "lets the smoke out" is the power supply.

"A friend somehow helped me to get it to connect..."

Does that mean the machine will boot?

I believe PC Club (now bankrupt and out of business) built most of these shuttles with AMD processors and nforce2 motherboards. My first move would to look inside and see if the processor fan spins when you turn the machine on.

Installing you hdd as a slave into a working computer or into an external USB enclosure will tell you if it's working or not.


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January 8, 2009 at 19:54:47
I'm sure it is, just the color is different and the front is cover by glass.

It was able to boot normally for awhile until this happen. I can still boot but it'll just freeze during startup.

The fan looks like it can still's dusty but I cleaned out most of the dust.

I already tried before and it was working but that was awhile ago. I'm not sure it still works or not right now...I'll have to let my friend do that, I really don't want to make a mistake.

Thanks for the reply though. I'll post back if the hdd still works...


I forgot to add that I finally got into setup out of luck. Before I got in, I saw something like CMOS default error or something like that. I can't be sure because it went straight to setup, which didn't help because I really didn't know what to change to fix the I can't get into setup again.

Also, on my screen it use to say:
Memory Clock: DDR 266

now it's:

Memory Clock : DDR 333

Why is that?

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January 8, 2009 at 23:29:18
First thing to do is pull the hdd and either slave it to a working machine or install it in an external enclosure. You can then copy your stuff onto cd's, dvd's or another hdd.

Once your stuff is safe, we can go to work on your computer.

Bad news is tech support was crappy when PC Club was alive and is nonexistant now. Good news is that they built their desktop machines with off the shelf parts...same stuff the end user could buy most anywhere.

So, if your power supply is dying or the heatsink fan ain't working, you just find a replacement.

You may need to do some detective work and look for manufacturer model numbers for the power supply, motherboard and any cards that are plugged into the motherboard. You should also have a driver disk for that thing if you bought it new.

The motherboard manufacturer and model will guide us to a manual that explains all the bios settings. The same info about the power supply will guide us to a replacement if necessary.

When you're looking around in there (unplugged from the wall - right?) see if you can locate a burned spot, melted wire insulation, or sniff out where the strongest burned odor exists.

"Also, on my screen it use to say:
Memory Clock: DDR 266

now it's:

Memory Clock : DDR 333

Why is that?"

Sounds like the bios settings reverted to default settings somewhere along the line or someone changed the settings. Nothing to worry about right now.

See if you can access your hard drive and save your stuff first. We can decide what to do with the machine later.

Good luck Nia


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