Horrible lack of support
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Original Message
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Name: AC
Date: May 21, 2001 at 07:59:33 Pacific
Subject: Horrible lack of support |
Comment: I sent a message to Beos support on 5/12/01.
I posted this the same day.
http://www.computing.net/beos/wwwboard/forum/227.html I recieved a response from Boes Support on 5/18/01.
It stated that they could not offer any assistance with the free version of their operating system and recommended that I simply look in forums and at their FAQ,s for the answer. If you go to the above link and read you will find that I have done all that prior to sending them an email. What I got from them was basically a very slow autoresponse. If they offer this type of poor support on their free version then I have to assume that the full version will not have decent support either. I have a network of computers that might have now been running the full version but without proper support I will certainly not buy from them. It might have been a nice O/S but without support I will never know. AC
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Response Number 1
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Name: spot
Date: May 21, 2001 at 20:16:03 Pacific
Subject: Horrible lack of support
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Reply: (edit)Yep, times are tough for BeOs. Don't know if you heard but they laid off a bunch of people and there are rumors of a possible sale. They have some money problems. Could be that is the reason they took so long to respond. Right now the best sources of information are sights like newBe.org, www-classic.be.com, bebits.com, ArsTechnica (they all have links to other sites as well). I've had to put off installation 'til I get a supported video card. Mouse problems have been discussed in forums I've read, something to do with turning off plug and play OS support in the BIOS or reassigning IRQ. Be's situation is uncertain right now. Good Luck.
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Response Number 2
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Name: AC
Date: May 21, 2001 at 21:56:46 Pacific
Subject: Horrible lack of support |
Reply: (edit)Hi Spot, Thanks for your quick response. I did find the re-assign IRQ but that did not fix the problem and it just screwed up windows. Oh well I will be buying elsewhere.
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Response Number 3
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Name: Erwin
Date: May 23, 2001 at 13:34:48 Pacific
Subject: Horrible lack of support
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Reply: (edit)Sorry to say but BeOS is as good as history, in the closet with the other oldies. You can always drag BeOS out of his file when you make a BeOS filesystem on one of your harddisks and then use installer to extract all you files out of the personal version into your other harddrive. Now you have BeOS on a full harddrive and you don't need the book, don't need realplaey either so to be short, it is the most cheap solution. Why should you buy an OS that is not suported, has almost no drivers (i even bought a new videocard to run it) and has no future anymore thanks to Be???? They are to busy with BeIA and Sony and forget their most beautiful product. To be short i wasa real diehard with BeOS but also me after those years deleted this OS and run now (sorry to say) Win98 and WinME on the other system. All drives, all programs and ICS!!!
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Response Number 4
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Name: Justin
Date: August 2, 2001 at 12:52:09 Pacific
Subject: Horrible lack of support |
Reply: (edit)I dont think that this forum is where you complain about an OS from a Co. with (currently)less that 50 employees. Go to www.benews.com and join in the trolling that makes that site suck. Or better, support Be and its devs by BUYING Be software.
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