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Solved Galaxy S3 samsung support

January 25, 2013 at 08:37:35
Specs: Windows 7

After downloading Kies and attempting to upgrade the firmware my phone just "Hung".and for 40 minutes it stayed on 45% installed .I disconnected took out the battery ,replaced it an attempted to go through the repair program.That also "Hung" at 85% installed:
I attempted the repair program again and the phone message came up with
"Firmware upgrade encountered an issue.Please select recovery mode in Kies &try again "
I tried again and the computer could not recognise the device .
The phone is completely useless now and the message above is the only thing that shows
What can I do

Lionel Canton


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#1
January 25, 2013 at 09:23:37
✔ Best Answer


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#2
January 25, 2013 at 15:16:30

Thanks for the information .
I am too old now to attempt any thing as complicated as these instructions.
I may be able to get the exchange dealer to act on his 28 day warranty..
Thanks again

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